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Return & Refund Policy – TrackSpikeUSA.com

At TrackSpikeUSA, we take pride in providing athletes and runners with premium running shoes, spikes, and field clothing. Each item is carefully inspected and packaged to ensure you receive the highest quality gear.

No Returns or Refunds

Please note that all sales are final. We do not offer returns, exchanges, or refunds once an order has been placed and delivered.

Why We Have This Policy

We understand many online stores accept returns, but due to the specialized and performance-based nature of our products, we have chosen a no-return policy for the following reasons:

  1. Hygiene & Safety – Running shoes, spikes, and apparel come in direct contact with the body. Once worn or tried, they cannot be resold safely.

  2. Performance Integrity – Athletic footwear molds to an athlete’s foot after first use, meaning even lightly worn items lose their “new” performance condition.

  3. Quality Assurance – To guarantee that every customer receives 100% new and unused products, we do not accept returns that may compromise product integrity.

  4. Specialized Fit – Track spikes and performance gear are highly specialized. We encourage customers to review size charts and product details before purchasing.

Shipping & Customs Disclaimer

  • TrackSpikeUSA is not responsible for delays caused by customs, immigration, or local authorities in your country.

  • Any import duties, taxes, or clearance fees are the responsibility of the customer.

  • Once the package leaves our facility, it is in the hands of the shipping carrier and customs authorities, and delays beyond our control cannot be grounds for a refund or cancellation.

Our Commitment to You

While we do not accept returns or refunds, we are committed to customer satisfaction:

  • If your product arrives defective or damaged, please contact us within 48 hours with photos and order details, and our team will investigate and assist you.

  • Our support team is available to guide you with pre-purchase size and product advice, ensuring you choose the right gear before checkout.